Frequently Asked Questions, Answered in Plain English

Official site, downloads and login#

Most questions we receive are variations on one theme: is this page or this file really official? The answer is decided entirely by the domain. Binance's official website is binance.com, and the only download routes we link to are the official download page and the official App Store and Google Play listings.

• Which website is the official Binance site? binance.com, and no variation of it.
• Which app downloads are official? The links on the official download page, plus the App Store and Google Play listings for the Binance app.
• Is there a desktop application? Binance offers a desktop client, and the official download page is where to confirm the current options.
• What if the official site will not load? Try another network or browser, and be careful with "mirror" links offered in chat, which are a common phishing route.
• How do I know a download link is genuine? Check that the domain is binance.com, or a verified App Store or Google Play listing, before installing anything.

Accounts, registration and access#

Account questions usually come down to what a platform requires and why. Registration, identity verification and security settings are handled entirely on the official platform; this site has no accounts, no login and no ability to change anything in yours. That is also why we cannot recover an account, refund a transfer or reset a password on your behalf.

• Do I need an account to read market data? No. Public market pages show prices and depth without signing in.
• How do I recover a forgotten password? Use the recovery flow on the official website, reached by typing the domain yourself.
• Why does a platform ask for identity verification? Public rules on anti-money-laundering and counter-terrorist financing apply to regulated exchanges, and verification is how they meet them.
• Can I hold more than one account? Platform terms define this, so read the user agreement rather than relying on a forum answer.
• Where do I change security settings? In the account security section of the official platform, never through a link sent by a third party.

Fees, deposits and withdrawals#

Fee questions are impossible to answer with a single number because charges depend on the pair, the tier, the network and the region. What we can say with confidence is where the authoritative answer lives: the official fee schedule for trading fees, and the confirmation screen for the specific charge about to be applied. Withdrawal fees in particular are network costs as much as platform costs, which is why they differ between chains.

• Where is the official fee schedule? binance.com/en/fee/schedule lists current trading fee tiers.
• Why do withdrawal fees differ per network? Each blockchain has its own cost of inclusion, so the same asset moved on TRON and Ethereum carries different network charges.
• Are there deposit fees? Some networks and payment routes charge, others do not, so check the deposit page for your specific method.
• Why is my withdrawal pending? Confirmations, network congestion and platform review all take time; check the transaction on the network explorer and the platform's status page.
• Which network should I choose when withdrawing? The one the receiving platform supports, matching its label exactly.

Markets, assets and conversion#

If a number is what you need, step outside this page for a moment. The asset pages load live market widgets, and the official markets page shows the pair, the timestamp and the order-book depth together, which is the combination that actually tells you something.

Our asset pages explain what each asset is and how it behaves; they do not print prices. The reason is straightforward: a price typed into an article is wrong almost immediately, whereas the explanation of how Bitcoin's supply cap works or how Ethereum's fee market behaves stays accurate for years. Market widgets and the official markets page carry the numbers.

• Why does this site not show prices? Because any fixed figure would be stale within seconds; each asset page loads a live widget instead.
• Where do the live prices come from? From a public market API read by the widget in your browser.
• Why do BTC/USDT and BTC/USD differ? They are separate markets with different liquidity and a small stablecoin-to-dollar gap.
• How do I convert USDT to USD? Use the official converter and read the applied rate on the confirmation screen.
• Why is USDT not exactly one dollar? It tracks a dollar; a peg is a target, and market conditions move the price slightly around it.

Security and scams#

Most losses in crypto come from a small number of repeatable tricks, and every one of them depends on you acting quickly and without checking. The defence is equally repetitive: verify the domain, use strong two-factor authentication, enable a withdrawal allowlist and refuse any request for a password, code or seed phrase. Our security guide walks through the mechanics in detail.

• How do I check whether a domain is official? Compare it carefully with binance.com, character by character, or run it through the checker on this site.
• What is the strongest two-factor option? App-based codes and hardware security keys beat SMS codes, which can be intercepted through SIM swapping.
• What is a withdrawal allowlist? A list of pre-approved withdrawal addresses, usually with a delay before a new address becomes usable.
• Someone asked for my seed phrase. What now? Refuse, stop contact, and treat the wallet as compromised if you have already shared it.
• Are giveaway posts real? No legitimate giveaway requires you to send assets first; those posts are fraud.

About this site, privacy and legal#

This site exists to explain crypto products and point readers at official sources. It is written by people who are not affiliated with Binance or any other exchange, it earns nothing from placement, and it publishes no news of its own. Our privacy policy and terms of use spell out what that means in practice, including the fact that using this site creates no account, no relationship and no advice.

• Is BinanceGuide affiliated with Binance? No. It is an independent information and navigation site.
• Does this site collect my personal data? It has no accounts and no KYC process; see the privacy policy for the limited data involved.
• Does this site publish news? No. Our news page is an index of official information sources only.
• Does this site give investment advice? No, and nothing here should be read as financial, legal or tax advice.
• How do I report an error? Use the contact address on the about page; corrections are welcome and pages are dated.